Yes, we ship to countries and territories outside the continental United States. Please note that not all of our products are eligible for international shipping. Some of these items include certain brands, flammable items, and oversized products such as exam room furniture. Please contact us before placing an order if you need to verify if the product you want has any restrictions.
Medex Supply currently accepts Paypal and wire transfers for orders placed outside the United States and Canada. Payment by credit card will automatically undergo credit review. We are constantly working to expand our payment options for our international customers.
International orders may require an additional 7-10 business day lead time. While Medex Supply has warehouses across the United States, not all of them are set up for international shipments at this time. Please contact us if you have any questions regarding how long it will take to receive your order.
Shipping costs vary by country, weight and shipping method. You can determine costs by adding the items to your online shopping cart or requesting an international shipping quote. UPS and FedEx shipments will incur additional taxes,duty and brokerage fees upon delivery. This is not included in the shipping cost and will be determined by the government of the destination country.
For the safety of our customers, most international packages are insured. If your package is lost, a claim will be filed. USPS requires a minimum wait time of 45 days before a claim can be filed for loss of an international package, and 25 days for orders shipped to Canada. UPS and FedEx do not require a wait time.
If the claim is won, Medex Supply will offer store credit. Medex Supply will not be held responsible for any lost claims.
Please note that not all countries are insurable. Shipments to these countries cannot be credited for loss or damages. Restricted countries currently are Afghanistan, Algeria, Angola, Bangladesh, Barbados, Benin, Bolivia, Brazil, Bulgaria, Burkina Faso, Burma, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Congo, Cuba, Djibouti, Dominican Republic, Ecuador, Ethiopia, Gabon, Ghana, Guinea, India, Indonesia, Iran, Iraq, Jordan, Kenya, Liberia, Libya, Malaysia, Mali, Mauritania, Morocco, Myanmar, Niger, Nigeria, North Korea, Oman, Pakistan, Papua/New Guinea, Poland, Romania, Rwanda, Senegal, Seychelles, Sierra Leone, Slovenia, Solomon Islands, Somalia, Sudan, Syria, Tanzania, Togo, Tunisia, Uganda, Yemen, and Yugoslavia. Countries may be added or removed without prior notice.
We will accept returns within 30 days after an order has been received. Contact us by e-mail to set up a return, as returned items cannot be accepted without prior approval. Please see our return policy for more information.
Please also note that product warranties are rendered void outside the United States.
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