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How do I place an order?

Step 1:
To place an order, simply enter the items into your cart by clicking the ‘add to cart’ button. Once you are finished shopping make sure you are in your shopping cart and select the ‘checkout’ button. Please review your shopping cart to ensure that the items are the correct model numbers, size, quantity and color.
 
**To change the quantity of the product, change the number that is listed in your cart and click ‘Update’ or press enter. Quantity should be changed before checking out.
 
Step 2:
Checkout will lead you to the “Account Login” page. Please log in to your account if you are a returning customer. If you do not remember your password, click "Forgot My Password" to reset it.
 
New customers will need to create an account. If you are having trouble creating an account, please contact Customer Service via e-mail or call 888-433-2300 for assistance. In addition, if you are not comfortable with providing an e-mail address to receive order updates, you can place the order by calling us toll free at 888-433-2300.
 
Step 3:
Once you are logged in, please enter your shipping and billing information. The billing address must match the address listed with your credit card company.
 
If you need to change the billing or shipping information, please click the ‘Change Address’ button located to the left of the address listed on the Billing and/or Delivery Information pages.
 
Step 4:
Choose your shipping method. The shipping choices offered are through UPS. If you prefer to have your order ship via United States Postal Service, please indicate that in the comment box, and your account will be refunded accordingly.  Most orders are processed within 24 to 48 hours, and will arrive to you within 5-10 business days. Oversized items such as exam room furniture will ship via freight carrier and arrive within 3 to 6 weeks.  Please contact us by phone or e-mail for a freight shipping estimate.
 
Expedited Shipping:
Many items are eligible to ship expedited, 2nd Day, or Next Day. Please call 888-433-2300 to ensure that the item can ship immediately. Please note that weekends are not included in the delivery estimation. Saturday delivery is available upon request for select items shipping to select locations.
 
Step 4:
Select Payment Option. This is the final step in completing the order. Please click on the payment option preferred. For a complete list of payment options, click here
 
International orders will be lead directly to Paypal. We do not accept credit cards issued outside the United States or Canada, or credit cards with a foreign billing address. Wire transfers are available, please click here for more information. 
 
Your credit card will be charged immediately after your order is submitted.  If you need to make any changes on your order, please contact our Customer Service department as soon as possible.  Most orders are processed on the same or next business day after they're received.

Note: if you are paying by check, the order will not be shipped until the check has been received and the funds are cleared. After your order has been placed, payment should be mailed to the following address:

Medex Supply
P.O. Box 1242
Monsey, NY 10952

Please remember to include your order number on the check.
 
Step 5:
Review and submit your order. The final page will summarize all the information provided. Please look it over to make sure everything is correct. If everything is correct, click the “Submit” button. An e-mail will be sent automatically with the order confirmation number.  Please refer to this number if you have any questions regarding your order.

Contact Us

  • Email Us
  • Call Us Toll Free 888-433-2300
vendors@medexsupply.com
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