If you receive the item you ordered and it appears to have been damaged in transit (during shipment), please contact our customer service department as soon as possible. Be sure to save the original packaging it was received in, as well as all packing material for carrier inspection. Occasionally, photographs of the damage may be requested.
Once you have contacted customer service, an investigation will be opened to determine if the damage took place before or during shipment of the item, and a replacement of the damaged item will be shipped to you at the earliest convenience.
Please do not return or refuse delivery of a damaged item without contacting Medex Supply first, as this may hinder replacement of or a refund for the item.
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